Governments should support the expansion of worker-owned and -controlled job-matching services, which would give workers power in the job-matching process and allow them to establish floors for wages and benefits and otherwise improve workplace standards, all while creating an empowered worker community.

Governments should expand learning and work opportunities for all workers by investing in broadband and entrepreneurship hubs. This would entail investing in a comprehensive approach to fostering innovation, using local institutions and infrastructure and accessing investment capital to help the entrepreneurial economy thrive in all communities, including rural areas.

Governments should remove obstacles to participating in work and learning by closing gaps in access to medical and mental health care, including for those recovering from substance use disorders. Policies should work toward an ecosystem in which all workers, including those with disabilities, can participate in work and learning opportunities.

If new technology will eliminate or fundamentally change an individual worker’s current job, governments should legislatively require employers to give them a minimum advance notice of that change, and to take on some of the responsibility for helping them transition into a new job. The employer could fulfill that responsibility by paying for that worker to train for a new position at their current company—including any remedial training needed to meet the minimum qualifications of the new position—or by providing a minimum severance payment and training voucher that the worker could use at a community college or a certified training provider. Workers facing technological change should have either a path to a new job at their current company or a chance to succeed at a new company with their economic security intact.

Governments should invest in education and skills training not only for workers who risk losing their jobs to augmentation or automation, but also for middle-skill workers. The number of such workers in healthcare professions, such as respiratory therapists, dental hygienists, and clinical laboratory technicians, as well as production workers in operative, technical, and administrative positions, is expected to shrink in the next decade due to retirement. This presents the opportunity to hire millions of new workers to replace these vacant positions, which will require investment in accessible training paths such as community college education and sectoral training programs.

Educational institutions, trade associations, unions, and employers could use new technology and online models to offer workers non-degree credentials and ways to gain specific competencies. Some employers are already partnering with universities to offer online education benefits to their employees. Online or hybrid learning approaches can expand access to skill-building opportunities at a lower cost. This could help adults who are working, face transportation challenges, live far from training providers, or are balancing family responsibilities.

Governments, educational institutions, and employers should collaborate to explore the potential for formalized verified resumes. A verified resume is a document that records the skills and knowledge that people acquire through their lives, both as students and workers. Interest in verified resumes has grown in recent years with developments in blockchain technology that can reliably document skill verification by a distributed network of actors.

Rather than opposing computer augmentation outright, workers should recognize and leverage the skills in their field that computers cannot easily replicate. These include what psychologist Howard Gardner calls “multiple intelligences"-- the mental strengths that go beyond IQ  such as the as interpersonal and intrapersonal skills. This can allow workers to identify the qualities that make them valuable while also benefiting from the technologies that will shape the future of their field.

Workers may respond to computer augmentation by identifying areas of niche knowledge in their field that are not economical to automate. A worker would develop a deep expertise on a narrow topic, then create augmented databases and workflows that allow their knowledge base to remain up-to-date. This would allow workers to leverage their unique field knowledge while still benefiting from technological advancement.

Workers may respond to computer augmentation in their field by heading for the intellectual high ground. These workers will strive for senior-level management roles that require experience and insight to quickly understand how the world is changing. This will put such workers in have a position that is comfortably above the level of simple automation while allowing them to rely on machines only for their "intellectual spadework."

Businesses should measure and publish real time labor market data. Data covering skills demand and supply, future job forecasts, and other factors that influence employability could be used to create tools aimed at helping workers plan their careers and to design upskilling training program.. Policymakers and researchers could also use these data to better study local labor markets in order to plan for future changes.

Governments should use labor market data to develop new digital tools which make insights easier for job seekers to interpret. Such tools could help young people to make more informed training and skills development decisions, for instance, based on  which jobs are likely to be at most risk of disappearing in the next two decades and the skills required for them. Such tools would help to match current skills development with future skills needs.

Governments should reform Pell Grants to include eligibility for short-term training programs. Pell Grants, which are the primary source of grant funds for adults seeking to enhance their workforce skills, can only be used for programs that exceed 600 hours or 15 weeks of coursework. Policy makers should expand Pell Grants to include the many short-term skills training and certificate programs that can help workers maintain and update their skills as the economy changes.

Employers should develop industry and sector partnerships to create regional jobs and career pathways. Sector partnerships bring together local stakeholders—employers, colleges, education and training providers, labor representatives, and workforce development experts—to address challenges by developing education-to-employment talent pipelines and developing coursework and training that meet relevant skill needs. Workers benefit from instruction in in-demand skills, awareness of emerging job opportunities, and guidance on which degrees and certifications to pursue based on what local employers look for when hiring.

Governments can incentivize businesses to take a more active role in investing in worker training through the establishment of a Worker Training Tax Credit. Firms could create a base expenditure level for training expenses, and the credit would be a percentage of the difference between the current year qualified training expenditure and the base expenditure. The credit would only cover training for non-highly compensated workers (less than $120,000 per year), the standard currently used in the Internal Revenue Code.

States should offer tax credits to employers that hire apprentices. Business should be encouraged to develop apprenticeship programs to keep up with the changing needs of the market, and research has demonstrated that apprenticeships are effective in placing workers in well-paying jobs.

Policymakers should create worker-controlled Lifelong Learning and Training Accounts to be funded jointly by workers, employers, and government. Workers can use these funds to pay for learning programs over the course of their careers. All workers should have financial assistance and a portable system to help them access new education and training opportunities.

Employers should create “returnships,” or intern programs targeted to mid-career and older workers. Even when they are highly educated and qualified for particular positions, many older or career-switching job seekers face a stigma when applying for jobs. This could be reduced by the introduction of formalized work experience programs to help them return to the workforce.

Governments could establish personal human capital accounts for workers and designate a pool of resources for everyone to use throughout their careers. The resources could be used for training and retraining purposes related to work assignments. A fraction of worker' salaries could go towards the account, and workers could benefit from tax-free contributions to their schemes from employers and/or public and private partners. The scheme could be relevant for all workers, including those holding fixed contracts or the self-employed, further leveling the field in the world of work.

Universities or employers should offer modules for students to earn "digital badges" that signal soft skill development. Formalizing and professionalizing these career markers can allow individuals to craft a career around roles that involve care work or otherwise do not require specialized training, many of which cannot be replaced by technology.

Policymakers should use projections of education demand to inform workforce development planning. Proprietary analytical information and college administrative data can also be linked with state wage records in the process of retaining and attracting employers and industries to the state. Employer demand for talent has elevated the importance of workers with specific skills gained through postsecondary education and training.

Educational institutions should explore the use of occupational data and employer/industry expert feedback to develop competencies and learning outcomes for postsecondary education and training programs. Employers also can tailor their job ads to include academic competencies that employees need. Whether as part of a competency-based or traditional education program, curriculum alignment that starts with data analysis is necessary for colleges to keep student learning relevant to the competencies demanded by industry, as well as to establish stronger ties to employers.

Governments should explore new models of workforce development that provide workers with individualized skills forecasting, career coaching tools, and information about skills in demand. Funding should be targeted at mid-skill, mid-wage earning workers (those employees whose jobs will be most threatened by automation and technology).

Governments should increase funding for apprenticeship and training programs that teach skills relevant to emerging industries. Further, policymakers should explore the potential to incorporate new instructional technologies, such as e-learning and massive open online courses (MOOCs) that democratize and enrich vocational and technical education, into these programs. These programs can contribute to a sustainable workforce as technology and automation change the sets of skills demanded by employers.

Governments should create lifelong learning programs and, along with labor unions, subsidize workers’ access to them. This can be done in the form of pilot "personal learning accounts" that give every worker a budget to spend on training modules. Lifelong learning programs allow workers to upgrade their skills throughout their working lives and remain competent through changing workforce demands.

State governments should implement Pay for Success strategies to expand career and technical education for low-skilled workers. Pay for Success is a contractual arrangement that ties payment for delivery of services to specific, measurable outcomes. This public policy tool may be used to test new workforce development programs guided by predetermined outcomes for a target population or a community, such as sustained employment or demonstrable wage increases for participants. Because payment is contingent on achievement of the intended outcome, taxpayers do not bear the risk of paying for programs or services that may not be effective.

Government agencies should partner with local governments and non-profits to target training programs to disadvantaged groups, including disconnected youth. If these populations are redirected to education, training, and gainful employment, potential cost savings in public assistance, incarceration, and lost wage costs accrue both to individuals receiving training and to taxpayers.

Employers should develop their own training programs, with a focus on building work-based learning models (apprenticeships). Local employers should be involved in developing these programs to ensure that curricula meet their needs. Employers should pay their apprentices and ideally employ program participants full-time upon graduation. Apprenticeships can both lower the cost of additional education and help employers develop a pipeline of future employees.

Employers should more consistently recognize alternative forms of educational programs, such as micro-degrees, as valid training credentials. Alternative educational opportunities like micro-degrees in technology occupations can provide students with skills directly needed when joining the workforce with a smaller investment from students. Work-based learning programs can both lower the cost of additional education and help employers develop a pipeline of future employees.

Employers should provide new ways for workers to signal their skills and credentials across fields as jobs and industries change. Businesses can work with educational institutions as well as organizations like Credential Engine, Job Data Exchange, and T3 Network to rewire the current skill-signaling system toward transparency and integration, as well as build linkages across the data and tech infrastructure that underpins this new system. Cross-industry skills credentialing enables employees to communicate and demonstrate their skills and the applicability of those skills to future work.